Desktop Support Analyst Job at Mroads LLC, Memphis, TN

  • Mroads LLC
  • Memphis, TN

Job Description

Salary: $76,000 - 116,000 per year Requirements:

  • Were looking for a proactive, detail-oriented IT professional.
  • Strong knowledge of Windows, Mac, and iOS operating systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with MDM tools such as Intune, Jamf, AirWatch, or Workspace ONE UEM.
  • Experience with Active Directory.
Responsibilities:
  • Provide second-level technical support to end users, resolving hardware and software issues promptly.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Diagnose technical problems and escalate complex issues to senior team leads when needed.
  • Participate in a rotating on-call schedule to address critical issues outside regular business hours.
  • Manage and prioritize support requests in ServiceNow to meet service-level agreements.
  • Deliver professional, clear, positive, and effective customer communication.
  • Help users configure and troubleshoot Microsoft applications and services, including Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, multifactor authentication, and Company Portal.
Technologies:
  • Active Directory
  • Excel
  • Hardware
  • Support
  • ServiceNow
  • SharePoint
  • Windows
  • iOS

More:

Were seeking an IT professional to join our dynamic team in a second-level end-user support role.

last updated 43 week of 2026

Job Tags

Full time

Similar Jobs

Staffmark

Mail Sorter Job at Staffmark

 ...Mail Sorter Now hiring for a Part Time Mail Sorter Location: Smyrna, TN Pay Rate: $17.00 per hour Schedule: Monday Saturday (Sunday + 1 other day off) Start time between 5 AM + 7 AM Work 6 10 hours 30 35 hours per week Must be flexible Looking for Mail Sorter... 

H&R Block

Bookkeeper-Ext Job at H&R Block

 ...the RoleReceives operational data for entry into the client's bookkeeping system and determines the best method to record the financial...  ...Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program;... 

Virtusa

Android Developer Job at Virtusa

Looking for a highly experienced Android Developer with over 11 years of expertise in building scalable, high-performance Android applications...  ...MVVM, or MVI design patterns.Strong understanding of mobile app performance, memory management, and profiling tools.Hands-on... 

TradeJobsWorkforce

Walmart Grocery Associate Job at TradeJobsWorkforce

 ...Join our growing team as a Walmart Grocery Associate to perform responsibilities as a Grocery Associate. Work with your team to maintain efficiency and high standards. Stay adaptable to changing priorities and business needs. Perks include competitive pay, flexible scheduling... 

Aramark

Food Service Supervisor - IU Health Riley Children's Hospital FNS Job at Aramark

Time to step up your career! This is your moment to shine and lead the way for others too. Were hiring full-time Food Service Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, youll help oversee staff...