Job Description

Our client, a well-established women’s clothing retail store, is seeking a hands‑on Retail Operations Manager with expertise in store operations, sales team leadership, customer service, and back‑office management. The ideal candidate must have a strong retail management background and the ability to lead a dynamic sales team while keeping the entire operation organized, accountable, and running smoothly. Responsibilities Lead and manage a retail sales team, setting clear expectations for sales performance, customer service, attendance, productivity, and accountability. Oversee daily store operations and ensure the sales floor, staffing, back office, inventory, and administrative functions operate efficiently. Drive sales performance by monitoring individual and team results, coaching employees, addressing performance gaps, and maintaining a strong service-focused sales culture. Manage employee scheduling and floor coverage to ensure appropriate staffing during peak periods while controlling labor costs and maintaining productivity. Establish clear operating procedures and improve workflows across sales, customer service, inventory, and back‑office functions. Maintain a polished, organized, customer‑ready store environment that reflects the standards expected of a women’s fashion retailer. Oversee inventory coordination, receiving, stock organization, merchandise movement, and inventory accuracy to support product availability and minimize operational issues. Qualifications 5+ years of retail management, store management, retail operations, or comparable leadership experience, preferably within fashion, apparel, specialty retail, or a high-touch customer environment. Proven experience directly managing and motivating a sales team with responsibility for employee performance and accountability. Strong understanding of retail operations, including scheduling, inventory management, customer service, sales floor management, and back‑office administration. Demonstrated ability to drive sales results while maintaining an elevated and personalized customer experience. Strong people‑management skills with the confidence to coach employees, manage different personalities, address performance issues, and maintain a positive but accountable work environment. Excellent organizational and time‑management skills with the ability to manage multiple priorities in a fast‑moving retail setting. Strong communication and problem‑solving skills with the maturity to work closely with ownership and independently make day‑to‑day operational decisions. Location: Cedarhurst, NY Salary: $100K #J-18808-Ljbffr Unclassified

Job Tags

Similar Jobs